Discovery and Gatwick partnered to provide an end-to-end talent service including:
Job profiling and benchmarking – helping them to understand what ‘good looks like’
Recruiting early-career talent for their Aspiring Leaders programme
Developing the new recruits from the Aspiring Leaders programme
Providing Mentoring training
Recruiting managers for senior security teams
Training and development for senior security teams
A values-led recruitment campaign was launched to attract high-calibre early career talent for Gatwick’s Aspiring Leaders programme. Discovery worked closely with Gatwick stakeholders to gain full clarity of their core values as these were a crucial part of the campaign.
Discovery were tasked with recruiting for 6 roles. The initial attraction campaign yielded 631 applications – 494 graduates and 137 non-graduates. Utilising a robust, multi-stage assessment process, 32 high-calibre candidates were invited to the final stage assessment centre where 6 talented future leaders were offered, and accepted roles.
To fast-track the time to optimal performance, the new recruits were then enrolled on Discovery’s Early Career OPEN Programme, enabling Gatwick to develop their early-career talent without the expense of building an entire programme in-house, particularly as they recruited a fairly small number of graduates.
“Discovery’s impressive track record of recruiting and retaining very high-quality people made them the first choice for our Aspiring Managers Programme. We are committed to bringing the most talented people into our organisation and investing in their development to enable them to become an integral part of the business. Discovery will not only recruit these people but, more importantly, will work with us as we develop them to become our future leaders.”
Discovery identified that, in order for the Aspiring Leaders programme to be truly successful, Gatwick needed a strong support structure in place. During the programme, the new recruits were assigned an experienced mentor to fast-track their development and reduce the risk of attrition. To make the mentoring scheme a success, all mentors underwent training to develop their coaching skills and prepare them for the role.
The mentors who participated in Discovery’s one-day training course gained the confidence that they could achieve the desired outcomes from their mentoring conversations. This resulted in more constructive and appropriate mentoring conversations, and an increase in engagement.
“Discovery delivered mentoring training to leaders in our business who are now acting as mentors to the new recruits on our Aspiring Leaders Programme. The training was engaging and informative and is already resulting in better conversations between mentor and mentee. I would highly recommend Discovery for mentoring training.”
To prepare for a larger footfall, new Security Team Leader roles were created. A multi-stage, robust recruitment process was implemented, with the support of Discovery, to attract both internal and external candidates for the roles.
To guarantee optimum efficiency when leading a team of people in a busy, fast-paced and challenging operational environment, the newly-recruited managers attended a bespoke, three-day experiential programme delivered by Discovery. The course specifically focused on clarifying expectations, relating to others, motivation and engagement, managing priorities and giving effective feedback. The delegates experienced blended learning, which consisted of theories and concepts, experiential activities and team discussions, to fast-track their development enabling them to become highly effective within their new roles.
“We received excellent feedback from the sessions held by Discovery, and were delighted with the quality of the programme and how tailored it was to our needs.
The training was extremely well-received, both by the delegates and the key stakeholders. I would highly recommend Discovery to businesses looking for a seamlessly delivered, tailored and fruitful approach to recruitment and development.”
By using ‘The Discovery Way’ to optimise their workforce, Gatwick were able to achieve ambitious workforce growth plans and experienced an uplift in employee performance. The core values were successfully embedded into their workforce to secure a strong and sustainable talent pipeline for the future.